By accessing the website at NovaHosting.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Permission is granted to temporarily download one copy of the materials (information or software) on NovaHosting.co.uk's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on NovaHosting.co.uk's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by NovaHosting.co.uk at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on NovaHosting.co.uk's website are provided on an ‘as is’ basis. NovaHosting.co.uk makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, NovaHosting.co.uk does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall NovaHosting.co.uk or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the services provided, even if NovaHosting.co.uk or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on NovaHosting.co.uk's website could include technical, typographical, or photographic errors. NovaHosting.co.uk does not warrant that any of the materials on its website are accurate, complete, or current. NovaHosting.co.uk may make changes to the materials contained on its website at any time without notice. However, NovaHosting.co.uk does not make any commitment to update the materials.
NovaHosting.co.uk has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by NovaHosting.co.uk of the site. Use of any such linked website is at the user’s own risk.
NovaHosting.co.uk may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then-current version of these terms of service.
All game server(s)/dedicated server(s) are to be paid for in advance. Failure to keep up monthly payments on your server can result in suspension and ultimately deletion of your server(s). If you decide to cancel a subscription with NovaHosting.co.uk, please also remember to cancel your PayPal subscription, which in some cases does not auto-cancel. NovaHosting.co.uk is able to refund all overpayments if the subscription cancellation script fails. Should you need to raise a payment dispute, the suspension of your service may need to be implemented while the investigation progresses. No personal credit or debit card details are retained by NovaHosting.co.uk directly. A monthly order (Renewal Of Service) counts as 30 days and NovaHosting.co.uk provides a cooling-off period of 24 hours if the service is somehow not right for you; we can refund you (excluding dedicated servers which we cannot refund). After the 24 hours cooling-off period, refunds can be denied. On new orders (none dedicated server), we offer a 48-hour cooling-off period (Refund window) in which you are entitled to a full refund. After this 48-hour window, refunds can be denied. All dedicated servers are treated as a business-to-business transaction and are non-refundable due to their reseller nature. Overdue invoices will automatically generate a late fee of up to 10%. This only applies to services that are still active. At our discretion, we reserve the right to refuse the renewal of services. Claiming a service free trial waives your 48-hour right to refund after payment should you choose to take up the service after the freetrial expires. Eligible services, even if within the 48-hour refund window, will be deemed ineligible for refunds in cases where they are employed for illegal or malicious activities.
While services may be advertised as "unlimited" or "unmetered", they are subject to physical hardware and network limitations alongside our fair use policy. Extreme use, deemed as abuse, can result in a request to remove certain features or even termination in extreme situations. Fair use is at the discretion of the NovaHosting.co.uk administration team, and you agree to accept any decision they make. We will only ever enforce fair use policy in situations we believe to be extreme. We reserve the right to refuse service in the event of anything we deem to be free trial or initial refund window abuse.
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
We do not tolerate or accept any behavior we see as threatening or abusive towards our staff team or other clients. We reserve the right to terminate services in such cases at our discretion.
By utilizing the services provided at NovaHosting.co.uk, you are consenting to comply with our policies, all pertinent regulations and laws, and you acknowledge your responsibility for adhering to any applicable local laws. Should you disagree with any aspect of these terms, you are not authorized to access or use this website. The content of this website is safeguarded by relevant copyright and trademark legislation. Any infraction of the Terms will result in the immediate cessation of your account and service usage rights, without reimbursement.
At Nova Hosting, we prioritize delivering an optimal experience for our clients. Our Fair Use Policy is crafted to guarantee equitable and reliable access to our network services for all users.
Our core service offering is dedicated to hosting game servers. This policy delineates the permissible use of our network resources to satisfy the needs of our gaming customers and to avert possible abuses.
Clients may freely utilize network resources for conventional game server operations, including data transfer related to games, updates, and other necessary actions for the operation and upkeep of a game server hosted on a Nova Hosting VPS, virtual dedicated server, or bare metal dedicated server.
a. Proxies, VPNs, and Tunneling: Clients may configure proxies, VPNs, or tunneling services on their servers within a maximum data transfer limit of 1TB per month. Surpassing this quota could lead to temporary restriction of service or additional fees, or in extreme cases, suspension of service for high-risk behaviors.
b. Media Streaming Services: Operating media streaming services via our network is expressly forbidden. This includes, but is not limited to, video and music streaming, as well as live broadcast services.
c. Speed Test Servers: It is not permitted to utilize our network resources for hosting speed test servers or similar bandwidth-testing applications.
We rigorously monitor network utilization to enforce this Fair Use Policy. Clients found in contravention may be subject to a warning, interim network speed limitations, or in serious instances, suspension of their account. We value transparent communication and will attempt to reach out to any client who breaches this policy before taking corrective measures.
Should there be any uncertainties regarding permissible activities or usage, we urge you to reach out to our support team. Our aim is to support every client with the necessary resources while preserving our network's integrity and performance.
Nova Hosting maintains the right to periodically revise this Fair Use Policy to reflect new technologies, challenges, and client requirements. Clients will be kept informed of any significant alterations.
Each Nova Hosting client is accountable for their users' conduct and, by accepting our services, agrees to ensure that their customers, representatives, or end-users comply with this Policy. Complaints concerning the users of a Nova Hosting client will be redirected to the client's postmaster for resolution. Should breaches of the Nova Hosting Acceptable Use Policy occur, Nova Hosting reserves the right to discontinue services or to take necessary measures to prevent the offending client from further violations of Nova Hosting's AUP, at Nova Hosting's discretion and without prior notice.
At Nova Hosting, available from https://www.novahosting.co.uk/, the privacy of our visitors is one of our top concerns. This Privacy Policy outlines the types of information we gather and record at Nova Hosting and how we utilize it. Should you have further inquiries or need more details about our Privacy Policy, please feel free to reach out to us.
By engaging with our website, you hereby give your consent to our Privacy Policy and comply with its conditions.
We may request you to provide personal information, with the purpose of that collection made clear to you at the time you are asked to provide it. In the event you reach out to us directly, we may obtain additional details about you such as your name, email address, phone number, the particulars of your correspondence and/or attachments you might send us, and any other information you may opt to give. When you sign up for an account, we might ask for your contact details, including items like name, company name, address, email address, and phone number.
The information we collect is used in several ways, including to:
- Offer, run, and maintain our website
- Enhance, personalize, and expand our website
- Understand and analyze the usage patterns of our website
- Develop new services, features, and functionality
- Communicate with you, both directly and through our partners, for customer service, updates, and other website-related information, and for marketing and promotional purposes
- Email you
- Prevent fraud
Nova Hosting follows a standard procedure for utilizing log files. These files log visitors when they visit websites. This is a common practice for hosting companies and a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and possibly the number of clicks. This data is not linked to any personally identifiable information. Its purpose is for analyzing trends, administering the site, tracking users' movements on the website, and gathering demographic information.
Like any other website, Nova Hosting uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the site that the visitor accessed or visited. This information is employed to enhance user experience by tailoring our web page content based on visitors' browser type and/or other details.
Nova Hosting's Privacy Policy does not apply to other advertisers or websites. Therefore, we are advising you to consult the respective Privacy Policies of third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain activities. You can disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found on the browsers' respective websites.
Under the CCPA, among other rights, California consumers can request that a business:
- Disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Delete any personal data about the consumer that a business has collected.
- Not sell the consumer's personal data.
We will respond within one month to any request made in regards to these rights. If you wish to exercise any of these rights, please contact us.
We are committed to ensuring that your data protection rights are upheld. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. There may be a small fee for this service.
- The right to rectification – You have the right to request that we correct information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – Youhave the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Should you make a request, we have one month to respond. For any of these requests, please contact us.
Protecting the privacy of young children is especially important. We encourage parents and guardians to observe, participate in, monitor, and guide their online activity. Nova Hosting does not knowingly collect any personally identifiable information from children under the age of 13. If you believe your child provided this kind of information on our website, we strongly urge you to contact us immediately and we will make our best efforts to promptly remove such information from our records.
This document, known as the Acceptable Use Policy (AUP), is a critical part of your Hosting Agreement with Nova Hosting. It outlines the types of activities that are not permitted on Nova Hosting's services and by using our services, you agree to comply with this policy. Should you, or anyone using your account, engage in prohibited activities, we reserve the right to suspend or terminate your account.
Nova Hosting's AUP is designed to protect our service, our customers, and the wider internet community from misuse, illegal or irresponsible activities. The following list details prohibited actions but is not exhaustive. Nova Hosting may revise this policy at any time and updates will be available at https://novahosting.co.uk/aup.
Illegal Material: The transmission, storage, or distribution of any material that contravenes any relevant laws or regulations is forbidden. This includes copyrighted, trademarked, trade-secret, or any intellectual property without authorization, as well as any obscene, defamatory, or illegal material.
Spam: Sending Unsolicited Bulk Email (UBE) through our servers, or promoting resources hosted on our servers through spam sent from other service providers, is not allowed.
Mailing Lists: You must obtain express, verifiable consent to include an email address on a mailing list. All mailing lists must be operated on a "Confirmed Opt-in" basis, and records of consent must be maintained.
Abuse of Services: It is prohibited to advertise or offer any software, product, or service that is designed to infringe upon this AUP, or that of any other ISP, including but not limited to initiating denial of service attacks or the facilitation of spam.
Spamhaus ROKSO: Services must not be operated on behalf of, or associated with, entities listed in the Spamhaus Register of Known Spam Operations.
Unauthorized Access: Attempting to access or accessing accounts or resources that you are not authorized to use is prohibited.
Fraud: Services must not be used to obtain or attempt to obtain service by any means with the intent to avoid payment.
Interference: Unauthorized access, alteration, or destruction of information belonging to Nova Hosting customers or end-users is prohibited.
Harassment and Attacks: Activities designed to harass other users or to cause a denial-of-service to other users are not allowed.
Torrents and TOR Relays: Hosting of torrent sites, TOR exit relays, or similar services is not permitted due to the legal risks they can pose.
Crypto Mining: Usage of our services for crypto mining is not allowed unless the service is explicitly advertised for that purpose.
Network Interference: Using Nova Hosting's services in a way that adversely affects other customers or the network is not permissible.
Each Nova Hosting customer is responsible for the conduct of their users and must ensure they comply with this AUP. We will direct complaints to the customer's postmaster for resolution. Nova Hosting reserves the right to take appropriate action against any customer found to be in violation of this AUP without prior notice.